Warranty Information
Residential Limited Warranty Policy
Every Floridian Brand Massage Chair comes with a 2-Year Residential Limited Warranty and U.S.-Based Service & Support.
We cover manufacturing defects in:
- Steel Frame
- Rollers
- Motors
- Boards
- Consoles
- Belts
- Power Supply
Your investment is protected by our in-house quality control and dedicated American support team, ensuring your chair performs at its best for years to come.
Commercial Limited Warranty Policy
From dealer floor models to any business operations — each Floridian Brand Massage Chair includes a 6-Month Commercial Limited Warranty.
We cover manufacturing defects in:
- Steel Frame
- Rollers
- Motors
- Boards
- Consoles
- Belts
- Power Supply
Your investment is protected by our in-house quality control and dedicated American support team, ensuring your chair performs at its best for years to come.
Need help?
Frequently Asked Questions
Floridian Brand’s warranty covers parts and labor for massage chairs, including mechanical, electrical, and structural components. It ensures your chair remains in top condition through expert service and support.
No. Warranties are non-transferable and apply only to the original purchaser. This ensures that every customer receives personalized service and support from Floridian Brand.
Most Floridian Brand massage chairs come with a 2-year residential limited warranty plus lifetime customer support. Commercial-use warranties may vary, so please contact our team for details.
No. Damage caused during shipping and handling is not considered a warranty defect. However, Floridian Brand provides professional delivery services to minimize risk.
Normal wear and tear such as fabric fading, stitching, or cushion softening is not covered. Misuse, unauthorized modifications, or environmental damage (fire, flood, rust, etc.) are also excluded.
Contact Floridian Brand customer support with your chair’s model, purchase details, and issue description. Our team will guide you through the claim process and schedule service if required.
Yes, but commercial warranty terms differ from residential coverage. Please contact Floridian Brand’s commercial sales team to review specific warranty options for business use.